At Valenta we perform a considerable amount of consulting around CRM. Two CRM platforms that we are consistently recommending to clients, and implementing, include Salesforce and Zoho. We make our recommendations after mapping what a...Read More
Making a decision about a consultant for CRM at an SMB Involves many factors. Implementing a CRM is one of the most important things an SMB can do to improve their business. It goes without...Read More
RPA projects at large enterprises can be very expensive. RPA projects in SMBs can be done cost effectively using an MSP and engaging a month-to-month service. Regardless of the business model … we believe strongly...Read More
How do CRM implementations fail? There are many reasons why CRM projects can fail. Implementing CRM for the first time, or doing a CRM migration, are important jobs and ones that come with many different...Read More
In this blog we are going to discuss some of the steps organizations can take to have a successful CRM implementation. We will provide a list of 7 practices for a successful CRM implementation. In...Read More
This question comes in two parts; first you need to answer when to use RPA in a business, secondly you must answer when and why should a business implement rpa and seek out guidance and...Read More
Businesses today need to concern themselves with more than just the day-to-day processes of running their operation. In addition to products, providing services, marketing, and customer support, they also need to be sure they are...Read More
Business Process Outsourcing (BPO) is not a new concept. Most large organisations across the globe have been using BPO providers for decades to streamline non-differentiated parts of their business so they can focus on the...Read More
Social media is vital for businesses today. Your audience expects you to be active and engaged. However, using these networks effectively can be pretty challenging.Read More
When you think of business process outsourcing, chances are good that things like accounting and payroll come to mind. There’s a good reason for that – these are among the most frequently outsourced business processes...Read More
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