Desk Support Analyst

Valenta > Staff Augmentation > Desk Support Analyst

Desk Support Analyst

Desktop support analyst’s develop strategies and systems to improve and coordinate desktop support efforts and provide technical help for users of an organization They respond to inquiries, evaluate and resolve issues related to IT equipment and applications, provide technical care for any aspect of the information systems unit, handle routine and basic technical issues, troubleshoot and offer viable solutions to various hardware and software problems.

At Valenta, we have Desk Support Analysts that can support organizations either through Managed Automation Services or act as an extension of an organizations Centre of Excellence.

At Valenta, our Desk Support Analysts can assist organizations with the following:

- Testing of computer systems and software, maintain records of trends and patterns in computer related issues.

Testing of computer systems and software, maintain records of trends and patterns in computer related issues.

Accelerate complex cases.


Assist with on-site support, installation, and work with senior staff to solve issues.


Resolve technical issues.


Maintain service documentation of issues related to hardware and software.

Identify and Eliminate Manual Processes

How we add value?

Our Desk Support Analyst staffing services deliver business value to our clients by the reducing cost of operations, helping them attain world class cost structures, and implement effective controls. We have standardized their process with a high degree of automation.

We have a comprehensive and integrated Desk Support Analyst service capability. We augment our capability by continuously investing in building Desk Support Analyst expertise through:

  • Continuous investment in Automation and AI Technologies
  • Create Standard Operating Procedures for each of our clients
  • Provide clients with a Real Time Visibility Platform
  • A Dedicated RPA Academy, which focuses on increasing domain expertise

Desk Support Analyst Software Expertise:


and many more…

Valenta Pricing Packages:

Junior Desk Support Analyst

(1-2 years of Experience)

Mid-Level Desk Support Analyst

(3-4 years of Experience)

Senior Desk Support Analyst

(5+ years of Experience)

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