Case Study – Healthcare Industry

Organization operating in the healthcare domain, providing aesthetic solutions to its clientele in London and uk

Identification of a vendor providing a comprehensive practice management solution
Streamlining of practice procedures adopted by the Clinic
Adherence to compliance put forth by regulatory bodies

Transition from a desktop-based application to a cloud-based application
Need for standardized procedures to garner more efficiency
High manual intervention in relation to adherence to reporting requirements prescribed by the applicable regulatory bodies
Need to reduce manual intervention while capturing data leading to delay and inaccuracy
Lack of inventory control

Understanding & mapping of all information requirements of the Clinic

Evaluation of existing procedures, extent of manual intervention, and mandatory medical regulations

Identification of a suitable Vendor / Platform Assistance in vendor shortlisting and onboarding

Provided inputs on customized design of the practice management platform for the Clinic

Monitored development and testing phase

Facilitated the training sessions online for each of the user groups with respect to usage of the new platform along with vendor

Developed processes in alignment with the new platform that would serve as Standard Operating Procedures

Process streamlining in alignment with the new technology and industry best practices
Adherence to HIPPAand GDPR
Enabled online consultations and payments from customers
Established an online feedback mechanism moving away from manual data collection
Established inventory control over tools and aids used in clinical procedures
Vendor Management with adequate visibility on the entire transactions and related payments

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